REFUND POLICY
At Dolce Patisserie, we strive to provide the highest quality cakes and pastries. If you are not satisfied with your purchase, please review our refund policy below.
Eligibility for Refunds :
Refund requests must be made as son as you get the delivery within 1 hour of the order pickup or delivery date.
Refunds will only be issued for defective or damaged items.
How to Request a Refund
Contact Us : Email our customer service at [dolcepatisserie1915@gmail.com] with your order number and details of the issue.
Review Process: We will review your request and notify you of the outcome within 3 business days.
Processing Refunds :
Approved refunds will be processed to the original payment method within 7-10 business days.
RETURN POLICY
Due to the perishable nature of our products, we do not accept returns. However, if you receive a damaged or incorrect order, please follow the steps below:
How to Report an Issue
Contact Us: Email us at [dolcepatisserie1915@gmail.com] within 24 hours of receipt with your order number and a description of the issue.
Photographic Evidence: Include photos of the item to assist with our review.
Resolution
We will evaluate the issue and may offer a replacement or refund based on our findings.
PRIVACY POLICY
Introduction At Dolce Patisserie, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information.
Information We Collect
Personal Information: When you create an account, place an order, or contact us, we collect your name, email address, phone number, and shipping address.
Payment Information: We use secure payment processors to handle your payment details.
How We Use Your Information
To process your orders and communicate order status.
To improve our services and customer experience.
To send promotional offers if you opt-in.
Data Protection
We implement security measures to protect your information from unauthorized access.
Sharing Your Information
We do not sell or share your personal information with third parties, except for service providers involved in fulfilling your order.
Cookies
Our website uses cookies to enhance your browsing experience. You can choose to accept or decline cookies.
Your Rights
You have the right to access, update, or delete your personal information. Please contact us at [dolcepatisserie1915@gmail.com].
FULL TERMS AND CONDITIONS
Acceptance of Terms By using our website and purchasing our products, you agree to abide by these Terms and Conditions.
Product Information:
We strive for accuracy in our product descriptions. However, we reserve the right to make changes as needed.
Order Acceptance:
All orders are subject to acceptance and availability. We may refuse or cancel an order at our discretion.
Pricing:
Prices are subject to change without notice. We will notify you of any price changes before processing your order.
Limitation of Liability:
Dolce Patisserie is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Governing Law:
These Terms and Conditions are governed by the laws of Belagavi. Any disputes will be resolved in the appropriate courts of Belagavi.
Contact Us:
For any questions regarding our policies, please contact us at [dolcepatisserie1915@gmail.com//9035982557].
SAMVED BUILDING, NEAR SHIV MANDIR, GROUND FLOOR,
PLOT NO.47 RS NO.48/B ,SHAHU NAGAR
BELAGAVI, Belgaum, Karnataka-590010