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FAQ sectionCheck most frequently asked questions here, if you still need help then please contact us at +919035982557
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Delivery FAQOur standard delivery window is 10AM-8PM so expect your cake to arrive within this timeframe on the day of delivery (give or take 30 minutes). Our delivery partner will call you before reaching to you. What happens if I'm not home during the allocated 1 hour delivery window? Please reach out to us +919035982557 What happens if I need the cake by noon? We have a 24 hour cake guarantee if you store the cake in it's original box and in the fridge overnight, that the cake will look and taste 100% as good, so consider having it delivered the day before or arrange to pick up in the morning. Can I specify a delivery timeframe? We offer a VIP delivery service starting for any specific delivery timing requirement between 10am-10pm. Rates calculated according to our delivery partner. To book, please call us on +919035982557 What if I need to change the address? Reach out via WhatsApp and we will be able to change the delivery address for you without any issues before 8pm the day before delivery
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Ordering FAQHow do I cancel the cake I ordered? WhatsApp us at +919035982557 for us to cancel and refund your cake. Though we'd appreciate minimum 24 hours notice, we understand that things may come up suddenly, so please feel free to reach out as soon as you can. Do you make gluten free cakes? Unfortunately we cannot replicate the same taste and texture with our gluten free recipe. Can I customize the cake? Reach out to us on our whatsapp +919035982557 for more details.
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Cake Care FAQHow long can I keep the cake in the fridge for? We recommend consuming the cake within 48 hours. Do I need to refridgerate the cake? Yes! Please refridgerate the cake until serving. Our cakes can be served from the fridge without bring to room temperature. How do I transport the cake safely while driving? Place the cake on the floor of the car and turn smoothly around corners. Avoid placing the cake on the car seats as they are not flat surfaces.
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Pick Up FAQOur pick up location is Dolce Patisserie Samved building, plot no 47 Rs no 48/B, near Shiv temple Shahu nagar, Belgaum Karnataka 590010 (Use Google Maps) You will receive a notification via WhatsApp once your cake is prepared to let you know that it's ready for pick up.
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